OnePlus Announces Refund for 12R Users
OnePlus has taken an unprecedented step by offering a full refund to customers of the OnePlus 12R, but there’s a catch – this offer is only available for a limited period. The decision comes after the discovery of an error in the handset’s storage configuration listing, specifically affecting those who purchased the 256GB variant. If you’re among the affected, here’s what you need to know to claim your refund before the March 16 deadline.
Eligibility Criteria for Refund
The issue stems from an advertising error where the OnePlus 12R was mistakenly listed with UFS 4.0 storage, while it comes equipped with UFS 3.1. This discrepancy affects the higher storage variant of the phone, prompting OnePlus to take corrective action by issuing refunds to customers who feel misled by the storage specification.
OnePlus’ Commitment to Customer Satisfaction
In a statement from Kinder Liu, OnePlus President and COO, the company expressed its commitment to rectifying this mistake. Liu assured that OnePlus’ customer service teams are on standby, ready to guide customers through the refund process. This move underscores OnePlus’ dedication to customer satisfaction and transparency.
How to Claim Your Refund
Customers interested in availing of the refund must contact OnePlus customer service to discuss the storage discrepancy and begin the return process. This one-month window offers a straightforward path for affected users to receive a full refund, showcasing OnePlus’ responsiveness to customer feedback and concerns.
A Closer Look at the OnePlus 12R
Despite the hiccup, the OnePlus 12R remains a notable contender in the smartphone market, boasting impressive features for its price point of Rs 39,999 in India. It features a robust Snapdragon 8 Gen 2 chipset, a 6.78-inch LTPO 4.0 AMOLED display with a 120Hz refresh rate, and up to 16GB of RAM alongside 256GB of UFS 3.1 storage.
Camera and Battery Specifications
The OnePlus 12R doesn’t skimp on camera capabilities, with a primary 50-megapixel Sony IMX890 sensor, an 8-megapixel ultra-wide-angle lens, and a 2-megapixel macro camera. A 16-megapixel front-facing camera ensures high-quality selfies. The device also includes a 5,000mAh battery with 100W SuperVOOC charging support, maintaining OnePlus’ tradition of including a fast charger in the box.
OnePlus’ Customer-Centric Approach
This refund initiative reflects OnePlus’ commitment to honesty and customer satisfaction. By offering a full refund for the OnePlus 12R due to the storage listing error, OnePlus stands out among competitors for its willingness to address and resolve customer issues promptly.
