Volkswagen after-sales service faces scrutiny in Jammu and Kashmir
Customers have raised concerns regarding repair delays and poor communication at the authorised Abrol Garages dealership.
Volkswagen’s after-sales service in Jammu and Kashmir is facing criticism following allegations of long repair delays and poor customer support at the authorised dealership, Abrol Garages, according to reports by Daily Excelsior and Kashmir Observer.
The issue gained attention after Dr Mir Javaid, a senior bank officer and television host, complained about the unresolved repairs of his Volkswagen Taigun TS1 MT. The vehicle was involved in an accident on September 24, 2026, and Dr Javaid alleged that despite following up for several weeks, he received no definite timeline or satisfactory response.
Dr Javaid stated he was not seeking preferential treatment but was calling for accountability and transparency from the brand. He questioned why owners of vehicles from reputed brands must repeatedly chase dealerships for updates.
Other customers have shared similar grievances on social media. Senior medico Dr Tariq Ahmad Tramboo claimed a minor electrical issue in his vehicle took nearly a month to fix, with 15 days spent in Srinagar and the rest in Jammu.
Inayat Habib alleged that automobile companies seem to prioritise sales targets over customer service. Another respondent, Mir Aijaz Sahir, noted that the company's reputation is being tested by how it assists customers after a sale.
Mushtaq Butt said he decided against buying a Volkswagen after seeing these complaints regarding the service quality in the region.