Microsoft workplace services remain disrupted on second day of global outage
The company stated it is not aware of any malicious activity while working to identify the cause of the service degradation.
Microsoft workplace services, including Teams and Outlook, continued to face disruptions for users in India and globally on Friday. According to BusinessLine, the company is working to identify the cause of the issue and has stated it is not aware of any malicious activity behind the incident.
As of 11.16 am India time on Friday, Microsoft's service health page indicated service degradation for consumer products as well as Microsoft 365 business and enterprise customers. The company noted on X that the system strain resulted from several servers becoming unexpectedly unavailable rather than an increase in traffic.
In India, airline IndiGo reported that its email support services were affected by the global disruption. The airline stated on X that it might be unable to receive emails from customers, though other support channels remain open. Customers requiring urgent help were advised to use 6E Skai via the mobile app or website.
The outage has impacted Microsoft 365 features that interact with Exchange Online and email. Users may experience delays in email delivery or difficulty accessing mailboxes through desktop and web versions of Outlook. Additionally, Copilot Chat may fail to load or respond, and Copilot may struggle to access files, calendars, or emails.
While core Teams functions like group chats and joining meetings are mostly unaffected, calendar tasks such as viewing or scheduling meetings may fail. Indian users began reporting issues around 11 pm on Thursday, according to the outage tracker Downdetector. Microsoft said it will provide a full report on the root cause once the situation is resolved.