Microsoft 365 outage disrupts Outlook, Teams and Copilot services
Users in India and the United States reported connectivity issues with several Microsoft platforms on Thursday and Friday.
Microsoft users in India, the United States, and other regions faced service disruptions on Thursday and early Friday, according to News18. The outage affected several platforms, including Outlook, Teams, Copilot, and Microsoft 365, with users reporting difficulties sending and receiving emails and experiencing connectivity errors.
The outage-tracking website Downdetector recorded more than 130,000 reports regarding Outlook by 1:27 pm ET on Thursday. The tracker also noted over 46,000 reports for Microsoft 365 and approximately 3,000 reports for Teams.
Microsoft stated that it was investigating the disruption, noting that users in the Americas were having trouble accessing Exchange Online mailboxes via various connection methods. The company clarified that a portion of its infrastructure was facing an elevated load, which likely contributed to the errors.
The company further explained that a large number of servers unexpectedly became unavailable, which placed additional pressure on the remaining infrastructure. Microsoft noted that the elevated workload was not caused by an increase in general user traffic.
To address the connectivity issues, Microsoft began redistributing traffic across its global infrastructure and worked to bring unavailable servers back online. While the company said it had restored service for some Teams users in North America, some users continued to report problems.
Microsoft has directed users to check the Microsoft 365 Admin Center and its official service-status website for further updates regarding the incident.