Microsoft apologises for global service outage caused by network upgrade
The company ruled out a cyberattack after technical issues disrupted Outlook, Teams and other services for nearly 24 hours.
Microsoft has apologised to customers and partners for a widespread global outage that disrupted several services for almost 24 hours. According to Moneycontrol, the company attributed the disruption to a technical issue linked to an earlier network capacity upgrade and ruled out any connection to cyberattacks or artificial intelligence agents.
The outage, which began on Thursday and affected more than 70 countries, impacted Microsoft 365 services including Outlook, Teams, SharePoint Online, Microsoft 365 Copilot and Defender XDR. The company stated that the issue surfaced following a recent network change after being introduced during a previous capacity upgrade.
In India, the disruption affected various workplace applications. India Today reported that airline IndiGo faced issues with email support services, while Akasa Air also experienced email support delays. Air India noted that its flight operations were not affected and temporarily rerouted email services.
Microsoft said it is seeing broad recovery and stability across its services but has not provided a timeline for full restoration. The company explained that it is using a gradual restoration process to validate stability at every stage due to the scale of demand.
The company expressed regret for the impact on those who depend on its services and said it would release a comprehensive post-incident report once an internal review is finished.