Consumer commission orders Chandigarh shop to refund money to Himachal woman
The Una district consumer commission directed the mobile retailer to pay Rs 29,000 plus interest and compensation for a defective iPhone 12.
A district consumer disputes redressal commission in Una, Himachal Pradesh, has ordered a Chandigarh mobile shop to refund Rs 29,000 to a woman after she purchased a defective second-hand iPhone 12, according to the Times of India.
The commission, led by president D R Thakur and member Anoop Kumar, also directed the shop to pay 9 per cent annual interest from the date the complaint was filed. Additionally, the shop must pay Rs 20,000 for mental harassment and Rs 10,000 for litigation costs.
The complainant, Mamta Kadyan, a resident of Rakkar Colony in Una, bought the blue handset from Arohi Mobile Hub in Sector 22B, Chandigarh, on October 27, 2023. The invoice included a handwritten six-month warranty, but the phone stopped working within four days.
Kadyan visited the shop on November 3, 2023, where the retailer took the phone back and promised a repair or a full refund within 15 days. However, the shop allegedly failed to provide a working device or the money, and reportedly refused to return the funds on January 18, 2024.
The commission noted that the shop did not appear or file a reply despite being served, leading to an ex parte proceeding. The order, issued on November 2, 2026, stated the shop failed to honour its warranty obligations.
The mobile retailer has been instructed to make all specified payments within 30 days of receiving the order copy.
